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NEWS & PROMOTIONS
News
3
May 2026
Product Warranty Registration
| Read more |To provide more efficient service, you can now register the warranty for your Shun Hing agented product via website anytime, anywhere. Online Product Warranty Registration : https://forms.gle/8dVbcXQpQNJp6rTt9 Exclusively for handling warranty registration for your Shun Hing agented product. Online Warranty Registration Steps: Click the link https://forms.gle/8dVbcXQpQNJp6rTt9 Fill in the required information Confirm and submit(Upon submission, the system will complete the registration automatically. No confirmation message will be sent.) Important Notes: Please keep the original purchase invoice and warranty card for future maintenance and repairs.
16
April 2026
Shun Hing Group Cybersecurity Incident Notice
| Read more |Shun Hing Group recently detected unauthorized access and damage to its computer systems caused by a cyberattack. We deeply regret this occurrence and have promptly implemented a series of response measures. These include filing an official police report, proactively notifying the Office of the Privacy Commissioner for Personal Data, and engaging an independent team of cybersecurity experts to thoroughly investigate the incident. Efforts are underway to determine the scope of potentially affected data, which may include details such as names, phone numbers, email addresses, and physical addresses. We are closely monitoring the situation and taking appropriate actions. Shun Hing Group strongly condemns any forms of cybercrime and is fully committed to cooperating with law enforcement authorities. We are currently enhancing our cybersecurity measures to prevent similar incidents from occurring in the future. For any inquiries, please contact us via the designated email for this incident: cybersec@Lfile.shunhinggroup.com.
1
January 2026
KÄRCHER Product Warranty Service Update Notice
| Read more |Starting from January 1, 2026, warranty services for KÄRCHER products in Hong Kong and Macau will be directly provided by Kärcher Germany Limited. Customers requiring warranty or after-sales services must present the original invoice issued by the authorized dealer, along with the warranty registration card issued by Kärcher Germany Limited, for verification purposes. For products that have exceeded the warranty period, customers will be required to pay service fees according to the pricing schedule of Kärcher Limited’s service center. Customers who complete online product warranty registration within ten days of purchase will be entitled to a two-year free warranty service. For detailed warranty terms and conditions, please refer to Kärcher Germany Limited’s official website: https://www.kaercher.com/hk-zh/636086/support/online-shop-information/extended-warranty.html For any after-sales support regarding KÄRCHER products, please contact Kärcher Limited Service Center: Kärcher Limited Service Center Address: Entire 12/F, China Trade Centre, 122 Wai Yip Street, Kwun Tong Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Lunch Break: 1:00 PM – 2:00 PM) General Enquiries: +852 2357 5863 Fax: +852 2357 5632 Email: info@karcher.com.hk Customers who purchased KÄRCHER products on or before December 31, 2025, and hold a valid warranty registration certificate issued by Shun Hing Innovative Concept Company Limited, with completed registration, will continue to enjoy after-sales warranty services provided by Kärcher Germany Limited within the applicable warranty period. Should you have any enquiries, please feel free to contact Shun Hing Innovative Concept Company Limited at 2313 0867.