信興集團網絡安全事件通告

信興集團日前發現其電腦系統受到黑客侵入及破壞,我們深感遺憾並立即採取應對措施,包括向警方報案及向個人資料私隱專員公署主動通報,同時委聘資訊安全專家團隊作獨立調查,盡力確認可能受影響的相關資料內容(包括姓名、電話號碼、電郵地址、地址等)、密切監控情況及採取適當行動。

信興集團強烈譴責任何形式的網絡犯罪行為,並全力配合執法部門的工作。我們正加強網絡安全的相關計劃,以防止類似事件再次發生。

如有疑問可通過為事件設立的專屬電郵 cybersec@Lfile.shunhinggroup.com 與我們聯繫。

2026年4月16日

Shun Hing Group Cybersecurity Incident Notice

16 April 2026

Shun Hing Group recently detected unauthorized access and damage to its computer systems caused by a cyberattack. We deeply regret this occurrence and have promptly implemented a series of response measures. These include filing an official police report, proactively notifying the Office of the Privacy Commissioner for Personal Data, and engaging an independent team of cybersecurity experts to thoroughly investigate the incident. Efforts are underway to determine the scope of potentially affected data, which may include details such as names, phone numbers, email addresses, and physical addresses. We are closely monitoring the situation and taking appropriate actions.

Shun Hing Group strongly condemns any forms of cybercrime and is fully committed to cooperating with law enforcement authorities. We are currently enhancing our cybersecurity measures to prevent similar incidents from occurring in the future.

For any inquiries, please contact us via the designated email for this incident: cybersec@Lfile.shunhinggroup.com.


網站和手機應用程式正在進行維護
Website & mobile app are undergoing maintenance

由於系統架構正進行重要的調整與維護,手機應用程式 「信興服務」之上門維修落單及產品保用登記服務將暫時受到影響。
Due to significant adjustments and maintenance on the system architecture, the service booking and warranty registration services of our mobile application - "Shun Hing Service" may temporarily be affected.

如有查詢,請透過以下方式與我們聯絡︰
If you have any inquiries, please feel free to contact us using the following methods:

辦公時間
星期一至五:上午9時至下午6時
星期六:上午9時至中午12時
星期日及公眾假期:休息

Office Hour
Mon to Fri: 9:00am - 6:00pm
Sat: 9:00am - 12:00nn
Sun and Public Holidays: Off

客戶服務熱線: 2406 5666
Customer Service Hotline: 2406 5666

上門服務 On-site Service
  • 如需安排【維修 / 家庭電器安裝 / 智能門鎖安裝 / 睇位服務】,請致電客戶服務熱線 2406 5666。
    To arrange for [repair / electrical appliances installation / smart lock installation / sighting services], please contact us via Customer Service Hotline at 2406 5666.
  • 如需安排【清洗空調機 / 清洗浴室寶服務】,請 WhatsApp 至 6302 5640。
    To arrange for [air conditioner cleaning / bathroom thermo ventilator cleaning services], please contact us via WhatsApp at 6302 5640.

產品保用 / 保養  Product Warranty / Maintenance
  • 如需登記產品保用,請 WhatsApp 至 6801 3089。
    To register your warranty information, please contact us via WhatsApp at 6801 3089.
  • 如需查詢其他保用 / 保養事宜,請 WhatsApp 至 6801 3099。
    For other warranty / maintenance inquiries, please contact us via WhatsApp at 6801 3099.

非辦公時間 Non-office hour
  • 如需安排【空調機維修】,請 WhatsApp 至 9236 2827 留言,我們將於辦公室時間內盡快回覆。
    To arrange for [air conditioner repair service], please contact us via WhatsApp at 9236 2827. We will respond to your inquiry within office hour.
  • 其他查詢,請 WhatsApp 至 9233 1621 留言,我們將於辦公室時間內盡快回覆。
    Please contact us via WhatsApp at 9233 1621 for other inquiries. We will respond to your inquiry within office hour.

為您帶來不便,我們深表歉意。
We sincerely apologize for any inconvenience caused.